#include <SAFE> Managed Virus Protection #include <OPEN> Open Source Guidance & Solutions #include <LINK> Remote Office/Worker Connectivity Solutions #include <SUPPORT> IT Systems Management & Technical Support #include <MONITOR> IT Systems Performance and Health Monitoring #include <CHORUS> & #include <CREATE> Email and Collaboration Solutions #include <MANAGE> Focused IT Project Management #include <SECURE> Security and Penetration Testing #include <WEB> Full Service Web Development #include <SUPPORT> IT Systems Management & Technical Support We will provide your business with on-call and contract-based technical support of servers, desktops, network infrastructure, and telecommunications equipment. We will work with your existing vendors or we can handle everything ourselves. Either way, we will work with you to ensure that your "technology" is functioning as expected. i2m engineers have extensive experience handling support calls at all levels, from simple problems with desktop applications to complex client-server software and networking issues. Optimize your environment to maximize its reliability and value, implement virtualization technologies to utilize your unused capacity and reduce your systems "footprint", and generally tame your technologies to turn them into a trusted asset rather than necessary evil. As a complete IT support solution, i2m provides: On-site, phone and email support of all of your systems (from the PDA to the server and everything in between). Guaranteed response times. Monitoring of your mission-critical systems. On-site and off-site data backup. Complete managed virus scanning. Hardware and software recommendations including purchasing and installation. Cataloging of hardware inventory and software licenses. Include Information Management, Inc. enables its clients to reduce costs and increase capability by augmenting, or completely replacing, expensive or under-performing full-time IT staff.