Post from May, 2010

Possible Zimbra delivery issues to hotmail.com

Tuesday, 11. May 2010 15:00

It  appears that over the last few days we have been experiencing issues delivering mail to the hotmail.com domain… There is something they don’t like about our connection to them…

We have contacted MSN support and have a current ticket open with them… please note you will not get any failure notice and mail does not queue here… it seems to be delivered, then sits at hotmail…

Stay tuned…

*Update* Its been confirmed that the results we are seeing are the result of  our sending domain being caught up in MSN spam or bulk message filters… we are working with MSN to get this corrected… The MSN/hotmail servers are accepting our mail, and really, accepting responsibility for it.. but it is silently being dropped or possibly being put into the spam folders… our servers are clean and currently not listed on any blacklists.

http://www.mxtoolbox.com/SuperTool.aspx?action=blacklist%3a208.82.131.70

*Update* Well, this morning we are getting reports that some mail is moving for people we can test, we are still getting the same result on our end and we have not received any feedback from MSN yet… so be aware that this still may be a problem… I don’t want to call it fixed yet..

<rant /on> Ok… if there is something you don’t like about our sending domain, then you reject the mail with an error message explaining the issue, and we fix it… this accepting the mail (our servers think everything is peachy) and then not delivering it anywhere is not acceptable <rant /off>

*Update* We got some feedback from MSN, they have “analysed” our traffic, and are making adjustments… we have enrolled in their “Junk Mail Reporting Partner Program” and their “Smart Network Data Services” (SNDS) program to show we are good citizens… and in case you are wondering, all the domains hosted by us, in which we have control of DNS, have a SPF record…

According to SNDS, the status of our sending IP (208.82.131.70) is “Normal”….. and we could not find any offending data for the last week or so… I’ve updated MSN…

Category:Zimbra | Comment (0) | Autor: sgrzy01

Zimbra – Managing email message view

Tuesday, 11. May 2010 12:45

Managing your email message view

You can view your email messages as single messages or as conversations and you can view messages with the Reading Pane off, displayed at the bottom or displayed on the right.

To change how messages are grouped in your mailbox, on the toolbar, click View and select whether to view by conversation or by message and where you want the Reading Pane to display.

viewlist.png

Message view

The traditional view displays a list of messages with the most recent message displayed first. Unread messages are shown in bold. The information displayed on the one line includes, flags, tags, from, attachment presence, subject, folder location, size of the message, including attachments, and the time the message was received.

tradtional_view.png

Conversation view

Conversation view displays your messages grouped by subject. The number of messages in the conversation is displayed in parentheses after the subject. Each conversation consists of the original message and all replies. Conversations containing unread messages are shown in bold.

conversation_view80.png

Double-click the conversation to display the messages within the conversation. Click on a message to display its contents. In the View link you can choose to show the oldest message or to show the newest message first.

All messages related to the conversation are displayed, even if the messages are stored in other folders. The Folder column shows the folder where the message is stored.

Category:Zimbra | Comment (0) | Autor: Scott

Important Zimbra Patch added this weekend

Sunday, 9. May 2010 10:07

Eventhough 6.0.7 is being released in just a few weeks, Zimbra released a patch to 6.0.6 to correct some serious issues that had developed with this release.

Bug 44353: An iPhone will delete a series of recurring meetings from the attendee’s calendar when the organizer cancels a single meeting instance

Bug 45886: Address autocomplete does not return full results

Bug 45677: Concurrent and continuous reading of a large number of messages by third party clients may lead to high server CPU utilization

Bug 45852: Messages or attached messages with an address of someone in your address book cannot be opened in a separate window

Specifically Bug 45886.  We have had a few people comment on auto-complete not working as it should, hopefully this has addressed that.

Thanx!

Category:Zimbra | Comment (0) | Autor: sgrzy01

Zimbra – Changing your password

Thursday, 6. May 2010 9:05

To change your password:

  1. Click the Preferences tab.
  2. Select the General tab and in Login Options, click Change Password.
  3. Enter your old password, your new password, and retype your new password to confirm. Note: Your password cannot contain accented characters, such as these letters: ñ, é, ó, etc.
  4. Click Change password. Your password has been changed.

Category:Zimbra | Comment (0) | Autor: Scott

Password tip: use math equations

Wednesday, 5. May 2010 8:00

Choosing a strong but easy to remember password can be hard. We’re always on the look out for tricks to make passwords easier to make / remember, so here’s an oldie but goodie: using simple math equations as passwords! We like to run our passwords through passwordmeter to see how good they are. I’ve included the score for each example:

2+2=FouR (84%)

Twelve=6+(2×3)  (100%)

1+2+three=sIx (100%)

12-1=thirTEEN (80%)

that’s all there is to it!

A few things to remember…

don’t make your passwords easy to guess.

we recommend your password score at least a 75% on passwordmeter

Throw an uppercase letter or two in there for more strength.

a little creativity goes a long way. 2+2=four is easy to guess, while 2-2!=dUh, isn’t. both are pretty easy to remember, though.

Category:Tips | Comments (2) | Autor: Russ

Stay safe out there…

Monday, 3. May 2010 15:22

It’s easier than you think for your computer to become infected… All it takes is a visit to the wrong website (or a visit to a hacked one you normally trust) and your computer could become infected. Your computer might be infected right now and you wouldn’t even know it.

Here are some guidelines we’ve developed at i2M to help users stay safe out there.

1. Question everything. This is the single most important thing you can do. Get an e-mail from someone you don’t know? Don’t download it’s attachments. New software installed on your computer? that’s not “normal”. If something seems fishy, it probably is. Always Err on the side of caution.

2. Read number 1 again. it’s that important.

3. Don’t use internet explorer for general browsing. Some websites require internet explorer, so use it only when you need to.

4. Just because you’re not using IE, doesn’t mean you’re safe. running firefox, chrome, or safari on windows doesn’t mean you’re “protected” in some magical way. it helps, when used correctly. But overall, using one of these browsers does not mean you can be careless. You can (read: will) get infected someday.

5. Keep everything up to date. These days, applications themselves can be bigger targets than the OS’s they run on.

6. Just because you’re on a mac doesn’t make you safe. You’re safer, but you’re not indestructable. While there are no known viruses and spyware for mac like there are for our PC brethren, tomorrow is a new day. And all it can take is one wrong link.

7. Get your computer some life insurance.What if your computer gets infected so badly that it needs to be wiped clean and everything needs to be reinstalled? It can happen to the best of us. What will you do? What if you could save yourself the headache? One option you can utilize is something like Acronis, Which continually backs up your entire machine and lets you do things like “Revert computer to it’s state last week”. If you’re on a mac, use time machine. An attitude of ‘What if…’ is good to have and allows for proactive computer safety.

8. Your friends are probably infected. And they probably don’t even know it. You might be too. Some infections can send e-mails out to everyone on their contact list, posing as the user in an attempt to infect your machine. Or, they could accidentally send you an infected file. Or send your e-mail address to spammers. That’s what friends are for.

9. You’re on your own if you use any kind of P2P services like bitorrent or limewire. Such services can be a breeding ground for all sorts of nasty stuff. Instead, use hulu or netflix online to watch videos. Purchase music from amazon (oft cheaper than itunes) instead of downloading illegally. Doing so ensures the files you receive are not infected. (but, if you do, use protection.)

10. Don’t use your credit card unless it’s on a site you trust. Even then, use a secondary payment option (such as paypal or google checkout) if available, to reduce the number of companies that have a copy of your credit card on file. And you should ALWAYS be cautious when providing any personally identifiable information. Your social security number, name, and e-mail address are ALL things you should be careful to protect. (Don’t sign up for or post info on websites. Don’t use just one e-mail address.

11. Stupid questions are ones that have never been asked. If you’re unsure of an e-mail or website, or are having some problems, use google. A simple search for “facebook password reset confirmation” will provide you with plenty of reason to be cautious of opening an e-mail with that subject line. Of course, it also helps to have someone you can go to if you have a problem or question that google can’t solve, We’re here to help.

12. Get a checkup regularly. You should get your computer a checkup 4 times a year, every 90 days. If you know how to do it yourself, you can of course do it yourself (but don’t think that you’re exempt because you’re smarter than that. your neither.). A quick list: Review event logs, delete temporary files, check for any software updates (OS update as well as for ALL software installed, use ‘remove programs’ in windows to get a good overview), run full anti-virus scan (preferably during machine boot), run full spyware scan. Ensure backups are working as desired.

Powertip 13: embrace the polar bears. Deep Freeze lets you “freeze” your computer at a certain state. doesn’t matter what happens to the machine while your using it – next time you reboot, it’s back to it’s self. You can save your files to a separate drive (or setup a few directories to not freeze) and ensure your computer stays in a known-working configuration. You can boot your computer “thawed” and perform updates or new installs, and they will remain there on the next reboot. Cool.

Free Software to help you stay safe:

spybot – spyware detection and removal. Also helps remove nasty startup items in ‘advanced’ mode.

avast – free anti-virus (for home users), with the boot-time scan has proven to be invaluable. However their paid products offer additional features and are worthy of consideration. ($60 to these guys helps you stay safe and helps them stay employed)

zonealarm – free personal firewall. If you like it and think it does a good job, consider upgrading to a paid version. (We support paying for software we use, even if it’s free or otherwise GPL. Encourage quality software!) NOTE: we have not evaluated this product.

Additional Resources:

How to protect your family PC – from the folks at zonealarm.

13 ways to protect your system – mcafee threat center. Required reading for all.

Marc Maiffret Q&A with cnet – insight into the current state of computer security (Microsoft has a good internal process of auditing and securing their system, while Apple relies mostly on native unix security and has been otherwise lax)

endjunk – use one e-mail address and give every site / friend their own e-mail address. Helps you identify and eliminate spam sources.

Category:General | Comment (0) | Autor: Russ